Overall Experience
Quality
Price
Convenience
Poor customer service, worse than any company we’ve worked with. They should stand by their work. We were charged for two separate things, one of which was intended to show a leak and they would come back to check it 60 - 90 days later. Fine. The other was an interim solution. This interim solution fixed the issue for less than a day and the ac stopped working again. When we called to tell them, they took no responsibility, saying that it could be a new issue and also that they haven’t been able to see the leak yet (the 60 - 90 days needed). We knew it would take time for the long-term solution, but we were made aware that an interim solution would be made in the short-term (the second thing we paid for). Otherwise, we would never have paid this much for something to be fixed, at least enough to last us through the end of the summer. The man on the phone was condescending and wouldn’t even begin to understand where we were coming from. To make matters worse, when the technician came back he admitted what he did made the issue worse and now it’s leaking oil. Our issue will probably be even larger now and after all this, we were still getting attitude from the man on the phone at the company who told us we were wrong. Mistakes happen, but if you can’t own up to it and stand by your work, that’s a problem.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
They did a great job and very friendly which is always nice.
Overall Experience
Quality
Price
Convenience
Checked AC system located in the attic found auxiliary drain pan filled with water and causing the safety overflow switch to shut down the system recommend to remove the water from the auxiliary drain pan and flush condensate drain line attached to the indoor system To remove the water from the auxiliary drain pan and reset the system and clear the drain line from the AC system. Completed job as stated above turned system on and checked operations and tested condensate drain left system working
Upon arrival customer informed me that system is working once more. Proceed to inspect air handler in the attic. Customer replaced their own filter. Ok Blower motor on / running. Ok Inspect electrical wiring and components. Ok No signs of water in secondary overflow. Ok Took temperature split @ equipment. Check outdoor condenser. Condenser is on/running. Check pressure and temperature to be stable. System is using R-407C refrigerant. Check capacitor/ Contactor System is operating normally @ this time. Recommending to customer to follow up and schedule AC maintenance. Customer is aware system needs to be upgraded. Customer may have gotten a consultation in the past. Recommending that office follow up with customer to give consultation. System is operating. Customer may also be looking to add new system for their home. View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A3D0-E3733A42CFF54E61B4F3AC35D496BE20
(1) TCC AC Maintenance - 410A - UNICO - tested high and low voltage components, Supplied and replaced Aprilaire 210 Filter, sprayed and chemically cleaned evaporator coil, tested primary drain pan with water multiple times no leakage at this time, noticed rust underneath drain connection, tested condensation pump with water multiple times ok pump is operational no leakage at this time pump is being ran with copper, checked delta T receiving good temperature split, checked overflow safety switch operational and shutting off system, checked condenser pressures, checked condenser coils and washed, checked electrical compartment and cleaned, checked contactor ok at this time, checked capacitor is out of range and must be replaced before condenser failure, Client is on work call unable to review, system is currently operational and cooling at this time. Emailed work summary. Follow up Action: Replacement of 45/5 Cap for Condenser
Upon arrival client mentioned that both of her systems has been leaking water. Client has 2 conventional systems (1) in attic (1) in Basement, Checked attic system found ABS Condensate Piping Leaking, slow drip from crack on piping. Whole ABS Piping must be replaced with SCH40 PVC Piping, Checked delta T receiving good temp split, checked R22 Refrigerant pressures noticed that system is cooling but is not removing full heat load from home. Both units are over 18 years old operating with obsolete R22 Refrigerant, highly recommended replacement of attic system. Client mentioned that she will look into replacement options after complete system breakdown. Checked filters ok, coils ok, collected cash payment, reviewed work completed with client, emailed invoice. Follow up Action: Replace ABS Piping with PVC PIping, Replacement estimates for Attic System. office will contact client regarding return visit.
Found bad pump Removed bad old pi pump Install new 120
Pump down old condenser Cut out nd remove old pad, condenser whip nd dis Level nw pd Set b Ick Need to New filter
(4) AC Maintenance - Carrier - Ductless - 410A - Upon arrival client mentioned that system has not been cooling. Checked supply temperature noticed that delta T is low, checked condenser found pressures low. Informed client of issues, client has never added refrigerant into system explained to client that because the system lost pressure there is a leak and refrigerant may need to be added again in the future. Recommended performing UV Test or Nitrogen Isolation Test. Also reccomended to insert Refrigerant 410A client approved adding Freon into the system. Added over 2.lbs of R410, checked each indoor unit supply temperature receiving good temperature split, While on site performed Maintenance on all indoor systems, Checked all primary drain pans ok no leakage at this time, checked delta T on each system receiving good temperature split, sprayed and chemically cleaned each indoor coil, washed the exterior of each unit, brushed off dirt from exterior of louvers, Checked condenser coils
Today I arrived on site to address the cooling issue with the AC split unit. Troubleshooting & Findings: The AC system in the living room was reported as not cooling. Confirmed the indoor head was not cooling effectively. Discovered low pressure within the system. Upon arriving at the property. The client explained to me that the indoor unit in the room is not cooling. I proceeded to verify the system. I found low pressure in this system. I offered him To the customer do a dye test and refill the system with R410A. I also suggested to the client to consider replacing this system. This is an 11-year-old Mitsubishi ductless system. The customer told me that he would like to know about prices and options for new AC systems. The customer would like to know about Mitsubishi system prices and options. I explained to the client that I would send this information to the management so that SAP can be contacted. The client said to wait for the flame or the proposal about a new ductl
Service call for a/c not working there is only one zone for the entire home and this unit only serves the 2nd and 3rd floor. Unico air handler with a Lennox outdoor condenser. We were just recently here added dye and refrigerant to the system due to the system being low on refrigerant. Dye was added to try and find where the unit was leaking from. Customer called back because the unit was not cooling over the weekend and had shut the system down. On arrival system was turned on and all operations were checked. While inspecting the outdoor condenser I had noticed that there was dye and oil over the top of the unit coming from the inside of the system. Removed top to the condenser and found that the unit has multiple leaks at the condenser. The leak has gotten bigger and can no longer hold refrigerant. This is a 410A system it was explained to the customer that 410a units are no longer being manufactured and the stock at supply houses are limited. I explained that we will try and p
Service call for no a/c in the home there is only one zone for the 2nd and 3rd floor equipment is a unico air handler located on the 3rd fl knee wall with a Lennox outdoor condenser. System is struggling to cool and blowing warm air. Inspected air handler blower was on and running, customer had just recently replaced air filter size 14x20 drain was clear no issues up at air handler. Found the system low on refrigerant indicating there is a refrigerant leak some where in the system. Explained to customer about refrigerant leaks and options were given to recharge and dye or just recharge the system. Customer agreed to do both recharge and add dye to the system. System was recharged with 2lbs 8oz system is cooling properly will need to return to search for dye in about 60-90 days. Supply temperature is around 50 degrees https://visionshare.xoi.io/?id=ms3d8fa494-575d-i184-702e4a44b995-uF83-6faa6d0dde2b
Today I arrived on site to address a noise complaint originating from the AHU in the attic, which serves the entire house AC system. AHU Inspection:Identified the blower motor as the source of the noise. Blower Motor Repair:Discovered the blower motor was loose. Secured the motor by installing screws. Adjusted the motor housing for proper alignment. Upon arriving at the property, the client explained to me that the AHU in the attic is making noise when it is operating. I proceeded to verify the tstat. The tstat is operating well. I proceeded to check the AHU in the attic. I found the motor blower screws loose and some out of place. I showed the client and presented the cost of repairing the engine assembly. The customer accepted. I proceeded to make the readjustments of the blower motor housing. Aligned the blower wheel. Adjustments and tighten the screws. I put new 5/16 screws to secure and fix the blower motor. I conluí with the repair. I put the system into operation an
Upon arrival found Attic Unit Thermostat satisfied at 69F, Client mentioned that a few days ago it seemed like system was not operating. Checked indoor unit in attic everything is currently operational and cooling, checked air filters, checked condensation line good, Return ducts partially sweats, checked delta T receiving good temperature split, unit is fully operational, Squirell cage fan ECM motor operational, checked condenser exterior and coils, Unit is fully operational and cooling at this time, informed client to monitor system and give us a call back if he encounters any issues. Reviewed with client, emailed invoice.
No hot water. Relight pilot light repair.
Installation of a new Mitsubishi Ductless System!
